Blog
We’ve Been Featured!
We've been featured! Passion for Patients™ is honored to be featured by Maricopa Small Business Development Center Network (SBDC) this month. Back in December 2017, Passion for Patients™ was invited to conduct customized and interactive workshops to the staff at...
PASSION FOR PATIENTS™ GOES INTERNATIONAL
The healthcare system in America is arguably one of the finest in the world and is also in a state of turmoil. Canadians frequently come to the United States for medical procedures that cannot be timely scheduled in Canada. At the same time, Americans are paying...
CUSTOMER SERVICE HAS NO PLACE IN HEALTHCARE
Once there was a time when people took great care in what they wore when they went out. Men and women selected from their business wardrobe to dress for work. Candidates for elected office dressed in suits, ties, and up-scale attire. Airline passengers dressed up...
Shocking About Electronic Communication!
Experts tell us that communication is 7% verbal and 93% non-verbal; of the non-verbal, 55% is body language and 38% is tone. In today’s world, there is a new category that contributes to communication… that is ‘Electronic Communication’. When it comes to ‘EC’, let...
Some Cancers Spread Like Wildfire
Most of us have known someone with cancer. Many of us have known someone who was diagnosed with cancer and in no time at all we were attending a memorial service. What people don’t always realize is that organizations can also get cancer. The cancer I am talking...
I Feel Like I Was Assaulted…
It was the first – and the last – time I went to this doctor. When I walked in, not only did I feel like I was assaulted, I felt like I was doomed. All I wanted was an annual check-up, but when I approached the reception desk for my appointment, the tension was so...
Can you hear me now?
Have you ever been frustrated with your patients when they don’t follow your instructions or with your staff when they don’t do what you ask? Do your patients or staff ever look at you like they heard what you said, but do not have any idea what you meant? Jargon...
Whatever Happened to Manners?
Remember when the appropriate response to “thank you” was “you’re welcome”? This question prompted my friend Mike (who retired from successful careers as a police commander and as a judge) to share the following story. You or someone you know can probably relate to...
Gina and John Ore on Phoenix Business Radio
Listen to the full audio and read the article here: businessradiox.com
Are Your Patients As Happy With Your Staff As They Are With You?
Relationships are complicated – even under the best of conditions and circumstances. Factor into that the very challenging issues of navigating ones healthcare journey, and complicated is no longer an accurate description. If you are a physician, we invite you to...
No Bedside for Manners—Why We Switch Doctors
Doctors work hard just to complete medical school. To have a successful medical practice, they have to be great doctors, and must also be good in business. Today, with complicated reimbursement formulas and increased government involvement in healthcare, doctors...