What People Are Saying

{"You both brought great humor, knowledge, and compassion to what you are teaching! Keep up the great work!!!"

{"It opened my eyes to a different way of communicating. It gave us time to put it to work and experiment with all the info. The 2nd class was the best for me personally—I found it very valuable. The 3rd one will work with my team! Thank you – thank you!"

{"The example that you used for the staff – I feel did allow everyone to help relate to everyday occurrences."

{"The training my team and I received was tremendously beneficial. I really appreciated that this program specifically focused on the unique customer service aspects from a patient care perspective. My team seemed engaged in the process and have been implementing many of the skills they learned in Passion for Patients in order to enhance our patients’ experience."

{"Thank you very much Ms. Gina and Mr. John for taking your time to share and teach Health City staff to treat patients/co-workers and love one with passions. It was a very good learning stage for me and I will be continually passing my experience."

{"5 stars on all ratings – Passion for Patients™ offers practical ways to differentiate your practice by focusing on what really counts, the patient. What an excellent resource!!"

{"Thank you both for taking the time to share this beneficial information with us."

{"I loved how you guys worked with each other….having both of your backgrounds and insight was extremely helpful."

{"Enjoyed getting ideas to try in the workplace – dealing with the public is not easy – we do the best we can. A different crowd every day!"

{

"As a busy health care executive, having a practice a surgery center and a non-profit organization to run, I think it is crucial to step outside of our business walls and connect with our teams. Each year we hold an annual "Employee Retreat", the goal is team-building, education and FUN... I spend a great deal of time creating an agenda with collaborative partners to help create an memorable event for my team. This year I brought in Passion for Patients, Gina did an amazing job bringing in the educational element for my staff and making it fun. The content in her presentation is full of "ah ha" moments and reminders alike. The "blueprint" she shares is transferable across medical specialties and other areas of patient care.

I would highly recommend Gina and Passion for Patients!"

{"Thank you for all your information and the great way you presented it! I hope we do have a refresher course – I look forward to seeing you again."

{"Enjoyed learning how I could improve myself rather than just focusing on others. Thank you for your time to care and give!"

{"Added comments and stories made impression of material more real and not just words. Excellent presentations!"

{"These sessions were very interesting and will make me think about how I appear to patients."

{"Just wonderful, very practical, humorous, common sense used very well. A+"

{"I really enjoyed both speakers; they made this workshop fun as well as informative. Thank you for taking the time to come and make us a better team."

{"The time spent with Passion for Patients challenged our staff to consider different perspectives and grow in their engagement with others, impacting both their ability to serve our clients and their ability to work as a team in the workplace. Through the use of simple strategies our staff are more equipped to serve in their roles, enhancing our success as a clinic."

{"I am a new employee. I really enjoyed all the sessions; they were very useful. It also motivated me to grow in my career and also as a good human being. Thanks a lot."

{"I want you to know how much we, and more importantly our patients, enjoyed and benefited from the program. It certainly gave our staff a fresh perspective on the patient experience, how a little kindness goes a long way, and the power of positive touch. I especially appreciated how the program interfaced perfectly with our core value of compassion. So much of the program has stuck with us. To this day I use your text example in coaching sessions to illustrate the importance of mindful interpretation in written correspondence and I'll always remember John's limpy handshake. Both you and John are inspirational facilitators and it was our sincere privilege to work with you."

{"I would highly recommend this class for those looking to improve their customer service delivery skills."

{"Thank you for all the techniques and skills to learn and practice with our patients!"

{"Each session Gina and John not only taught the passion, but it was evident they practice what they were teaching! Great sessions!"

{"Attending the workshop gave me & helped me better understand how to approach patients. Also to become better every day—thank you!"

{"I found it helpful to hear the trainers own experience and how they applied these techniques in their own lives and situations."

{"It was a pleasure to meet you both. It will improve my job following your advice."

{"I really enjoyed the training and I would like to see follow-up trainings for the future."

{"Thank you for taking the time to be with us and help us!!"

{"Very good material was shown – always happy to learn more about the healthcare field."