Bringing medical etiquette back to healthcare!

We offer on-site consultations and training to help you achieve:

medical etiquette

Maximum Profits

medical etiquette

Patient Satisfaction

medical etiquette

Reduced Turnover

FREE Assessment: How does your practice add up?

 “A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.”—Mahatma Gandhi

See what Passion for Patients International™
is all about!

Struggling to retain staff & protect practice profits?

No idea how to protect your medical practice or clinic from the threat of rising admin costs, declining reimbursements, the transition to Triple Aim and MACRA?

Through the Passion for Patients International™ consulting program, I teach healthcare professionals more effective ways to engage and communicate with staff and patients so they can increase their profit margins, recruit and retain the best and most talented staff, and boost patient satisfaction scores.


Of Physicians Are Overextended, Burnt Out Or At Full Capacity


Of An Employee’s Annual Salary Is The Cost To Replace Each Employee


 Of Practitioners Are Financially Worse Off Than 1 Year Ago


Of Physicians Spend More Than 1 Day Per Week On Paperwork

Gina W. Ore | Founder & CEO
Passion for Patients, International ™

Yes You CAN Fill Your Medical Practice or Clinic With Satisfied Patients and Engaged, Loyal Staff

{"I would highly recommend this class for those looking to improve their customer service delivery skills."

"As a busy health care executive, having a practice a surgery center and a non-profit organization to run, I think it is crucial to step outside of our business walls and connect with our teams. Each year we hold an annual "Employee Retreat", the goal is team-building, education and FUN... I spend a great deal of time creating an agenda with collaborative partners to help create an memorable event for my team. This year I brought in Passion for Patients, Gina did an amazing job bringing in the educational element for my staff and making it fun. The content in her presentation is full of "ah ha" moments and reminders alike. The "blueprint" she shares is transferable across medical specialties and other areas of patient care.

I would highly recommend Gina and Passion for Patients!"

Kara Schell
Practice Administrator Mosharrafa Plastic Surgery
{“I think many of us felt that we didn’t ’need’ to learn more about customer service/patient care, but you certainly taught us a lot!  Thank you for reminding us to bring more humaneness and compassion to work with us every day.  It’s so easy to forget!”
P4P Student
{“I also enjoyed the interaction in the office AFTER each meeting and watching  my co–workers practice what was taught in each session!”
P4P Student
{"The training my team and I received was tremendously beneficial. I really appreciated that this program specifically focused on the unique customer service aspects from a patient care perspective. My team seemed engaged in the process and have been implementing many of the skills they learned in Passion for Patients in order to enhance our patients’ experience."
Liz Beck
Medical Registration Manager Southwest Medical Imaging (SMIL)
{"It opened my eyes to a different way of communicating. It gave us time to put it to work and experiment with all the info. The 2nd class was the best for me personally—I found it very valuable. The 3rd one will work with my team! Thank you – thank you!"
Medical Staff
Health City Cayman Island
{"Thank you for all the techniques and skills to learn and practice with our patients!"
Medical Staff
Health City Cayman Island
{"Thank you for taking the time to be with us and help us!!"
Medical Staff
Health City Cayman Island
{"I found it helpful to hear the trainers own experience and how they applied these techniques in their own lives and situations."
Medical Staff
Health City Cayman Island
{"The example that you used for the staff – I feel did allow everyone to help relate to everyday occurrences."
Medical Staff
Health City Cayman Island

From Our Blog

Who Do You Think You Are?

Who Do You Think You Are?

When we were growing up, “Who do you think you are?” was a question (usually coming from someone in authority) that would make us stop dead in our tracks.  It was frequently followed by that same person saying something like “You’re getting too big for your britches!”

Read More

Featured Videos

Improve Patient Satisfaction with Medical Etiquette

Communication Workshop for Medical Practice Staff

Customer Service Training for Medical Practices

Sensitivity Training for Medical Office Staff

How to Create a Good Lasting Impression