The Lone Ranger, Batman, and a host of superheroes wore masks over their eyes, but nowadays people are wearing masks over their noses and mouths. While that may contribute to everyone’s safety, it presents communication challenges in every workplace; especially in healthcare.
“I want you to know how much we, and more importantly our patients, enjoyed and benefited from the program. It certainly gave our staff a fresh perspective on the patient experience, how a little kindness goes a long way, and the power of positive touch. I especially appreciated how the program interfaced perfectly with our core value of compassion. So much of the program has stuck with us. To this day I use your text example in coaching sessions to illustrate the importance of mindful interpretation in written correspondence and I’ll always remember John’s limpy handshake. Both you and John are inspirational facilitators and it was our sincere privilege to work with you.”