Bringing medical etiquette back to healthcare!

We offer on-site consultations and training to help you achieve:

Maximum Profits

Patient Satisfaction

Reduced Turnover

FREE Assessment: How does your practice add up?

“A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.”

-Mahatma Gandhi

See What Passion 4 Patients is All About:

Struggling to retain staff & protect practice profits?

No idea how to protect your medical practice or clinic from the threat of rising admin costs, declining reimbursements, the transition to Triple Aim and MACRA?

Through the Passion for Patients™ consulting program, I teach healthcare professionals more effective ways to engage and communicate with staff and patients so they can increase their profit margins, recruit and retain the best and most talented staff, and boost patient satisfaction scores.

  • 81% Of Physicians Are Overextended, Burnt Out Or At Full Capacity
  • 20% Of An Employee’s Annual Salary Is The Cost To Replace Each Employee
  • 84% Of Practitioners Are Financially Worse Off Than 1 Year Ago
  • 70% Of Physicians Spend More Than 1 Day Per Week On Paperwork

Let’s TalkLearn More About Pricing

Yes You CAN Fill Your Medical Practice or Clinic With Satisfied Patients and Engaged, Loyal Staff

  • “I want you to know how much we, and more importantly our patients, enjoyed and benefited from the program. It certainly gave our staff a fresh perspective on the patient experience, how a little kindness goes a long way, and the power of positive touch. I especially appreciated how the program interfaced perfectly with our core value of compassion. So much of the program has stuck with us. To this day I use your text example in coaching sessions to illustrate the importance of mindful interpretation in written correspondence and I’ll always remember John’s limpy handshake. Both you and John are inspirational facilitators and it was our sincere privilege to work with you.”

    Shel Hattaway, Human Capital, Optum
  • “I am a new employee. I really enjoyed all the sessions; they were very useful. It also motivated me to grow in my career and also as a good human being. Thanks a lot.”

    Medical Staff at Health City Cayman Island
  • “Thank you very much Ms. Gina and Mr. John for taking your time to share and teach Health
    City staff to treat patients/co-workers and love one with passions. It was a very good learning stage for me and I will be continually passing my experience.”

    Medical Staff at Health City Cayman Island
  • “The time spent with Passion for Patients challenged our staff to consider different perspectives and grow in their engagement with others, impacting both their ability to serve our clients and their ability to work as a team in the workplace. Through the use of simple strategies our staff are more equipped to serve in their roles, enhancing our success as a clinic.”

    A Phoenix-Based Behavioral Health Organization
  • “5 stars on all ratings – Passion for Patients™ offers practical ways to differentiate your practice by focusing on what really counts, the patient. What an excellent resource!!”

    Dr. Julie Wendt
    Relieve Allergy, Asthma & Hives
  • “Each session Gina and John not only taught the passion, but it was evident they practice what they were teaching! Great sessions!”

    Scottsdale Medical Imaging Presentation
  • “The example that you used for the staff – I feel did allow everyone to help relate to everyday occurrences.”

    Medical Staff at Health City Cayman Island
  • “I found it helpful to hear the trainers own experience and how they applied these techniques in their own lives and situations.”

    Medical Staff at Health City Cayman Island
  • “Thank you for taking the time to be with us and help us!!”

    Medical Staff at Health City Cayman Island
  • “Thank you for all the techniques and skills to learn and practice with our patients!”

    Medical Staff at Health City Cayman Island
  • “The training my team and I received was tremendously beneficial. I really appreciated that this program specifically focused on the unique customer service aspects from a patient care perspective. My team seemed engaged in the process and have been implementing many of the skills they learned in Passion for Patients in order to enhance our patients’ experience.”

    Liz Beck
    Medical Registration Manager at SMIL
  • “I also enjoyed the interaction in the office AFTER each meeting and watching  my co–workers practice what was taught in each session!”

    P4P Student
    Midwestern University MultiSpecialty Clinic

From Our Blog

Did You See the Look on That Guy’s Face?

The Lone Ranger, Batman, and a host of superheroes wore masks over their eyes, but nowadays people are wearing masks over their noses and mouths.  While that may contribute to everyone’s safety, it presents communication challenges in every workplace; especially in healthcare.

Read more

Who Do You Think You Are?

When we were growing up, “Who do you think you are?” was a question (usually coming from someone in authority) that would make us stop dead in our tracks.  It was frequently followed by that same person saying something like “You’re getting too big for your britches!”

Read more

Diverse Diversity

It seems like everyone has a diversity office nowadays.  Governmental agencies, corporations, and large companies; even small companies often have a diversity officer of some sort.  These offices and officers seem to have a laser focus on racial, ethnic, and cultural diversity.  They often overlook “vertical diversity”.  That is the diversity between and among the…

Read more

Featured Videos

Improve Patient Satisfaction with Medical Etiquette

Communication Workshop for Medical Practice Staff

Customer Service Training for Medical Practices

Sensitivity Training for Medical Office Staff

How to Create a Good Lasting Impression