Bringing medical etiquette back to healthcare!

“I want you to know how much we, and more importantly our patients, enjoyed and benefited from the program. It certainly gave our staff a fresh perspective on the patient experience, how a little kindness goes a long way, and the power of positive touch. I especially appreciated how the program interfaced perfectly with our core value of compassion. So much of the program has stuck with us. To this day I use your text example in coaching sessions to illustrate the importance of mindful interpretation in written correspondence and I’ll always remember John’s limpy handshake. Both you and John are inspirational facilitators and it was our sincere privilege to work with you.”

“I am a new employee. I really enjoyed all the sessions; they were very useful. It also motivated me to grow in my career and also as a good human being. Thanks a lot.”

“Thank you very much Ms. Gina and Mr. John for taking your time to share and teach Health
City staff to treat patients/co-workers and love one with passions. It was a very good learning stage for me and I will be continually passing my experience.”

“The time spent with Passion for Patients challenged our staff to consider different perspectives and grow in their engagement with others, impacting both their ability to serve our clients and their ability to work as a team in the workplace. Through the use of simple strategies our staff are more equipped to serve in their roles, enhancing our success as a clinic.”

“5 stars on all ratings – Passion for Patients™ offers practical ways to differentiate your practice by focusing on what really counts, the patient. What an excellent resource!!”

“Each session Gina and John not only taught the passion, but it was evident they practice what they were teaching! Great sessions!”

“The example that you used for the staff – I feel did allow everyone to help relate to everyday occurrences.”

“I found it helpful to hear the trainers own experience and how they applied these techniques in their own lives and situations.”

“Thank you for taking the time to be with us and help us!!”

“Thank you for all the techniques and skills to learn and practice with our patients!”

“The training my team and I received was tremendously beneficial. I really appreciated that this program specifically focused on the unique customer service aspects from a patient care perspective. My team seemed engaged in the process and have been implementing many of the skills they learned in Passion for Patients in order to enhance our patients’ experience.”

“I also enjoyed the interaction in the office AFTER each meeting and watching  my co–workers practice what was taught in each session!”