Pardon the Interruption!
Have you ever noticed how often people in our society interrupt others?
It’s Too Noisy in Here!
In the basics of any Passion for Patients™ workshop, we begin with a discussion of barriers to effective communication. One of those barriers is noise. For our purposes, the definition for noise that we like to use is: “Anything that causes the signal received to...
THE EYES HAVE IT!
THE EYES HAVE IT! (but not all of it) “Look at me when I talk to you!” “Look me in the eye and say that!” All or nearly all of us have either heard these statements, or have made them ourselves. In many cultures and in our culture in particular, lack of eye contact...
Happy Patient Experience Week!
Happy Patient Experience Week! It is exciting to remind you that this week is Patient Experience Week! While Mother’s Day is next month, and Father’s Day and Kid’s Day is in June, we appreciate moms, dads, and children every day! So, patients want to know why every...