Or is it AWKWARD? In today’s politically correct culture, many people are afraid to say things for fear of offending someone. Customers often find it much easier to complain about a defective product than to complain about substandard service—-because the...
Experts tell us that communication is 7% verbal and 93% non-verbal; of the non-verbal, 55% is body language and 38% is tone. In today’s world, there is a new category that contributes to communication… that is ‘Electronic Communication’. When it comes to ‘EC’, let...
Most of us have known someone with cancer. Many of us have known someone who was diagnosed with cancer and in no time at all we were attending a memorial service. What people don’t always realize is that organizations can also get cancer. The cancer I am talking...
It was the first – and the last – time I went to this doctor. When I walked in, not only did I feel like I was assaulted, I felt like I was doomed. All I wanted was an annual check-up, but when I approached the reception desk for my appointment, the tension was so...
Have you ever been frustrated with your patients when they don’t follow your instructions or with your staff when they don’t do what you ask? Do your patients or staff ever look at you like they heard what you said, but do not have any idea what you meant? Jargon vs....
