In his 2013 AMA Journal of Ethics report, Richard Bolton Siegrist, Jr., MBA, MS, CPA states a number of myths about patient satisfaction scores. I’d like to revisit the following 3 myths… because I feel this is important for medical practitioners and their teams. Source: http://journalofethics.ama-assn.org/2013/11/mhst1-1311.html Myth #1: “Only very unhappy or happy patients make…
Did you know: every staff member you fire ends up costing you up to 21% of that person’s annual salary in replacement costs? Source: Center for American Progress The 2013 research, based on 30 case studies and 11 research papers clearly indicates a deeper issue for practicing physicians and doctors across the nation. You may…
People everywhere have an inherent need: to be seen, validated and appreciated. But how do you show customer appreciation when your staff (and you) are overworked, unhappy, stressed and operating close to their breaking point? The answer: you can’t! And your patients can FEEL that. 1. Simplify the user experience How easy it is…
Week after week you go to work dreading the day ahead. What once was exciting and fun to you has turned into a series of customer complaints, annoying bickering between staff, endless days spent wading through an increasing mountain of paperwork and late nights at the office because it’s the ONLY way you can deal…