Whatever Happened to Manners?

Whatever Happened to Manners?

Remember when the appropriate response to “thank you” was “you’re welcome”? This question prompted my friend Mike (who retired from successful careers as a police commander and as a judge) to share the following story. You or someone you know can probably relate to...
No Bedside for Manners—Why We Switch Doctors

No Bedside for Manners—Why We Switch Doctors

Doctors work hard just to complete medical school.  To have a successful medical practice, they have to be great doctors, and must also be good in business.  Today, with complicated reimbursement formulas and increased government involvement in healthcare, doctors...
The Myth of Patient Satisfaction

The Myth of Patient Satisfaction

In his 2013 AMA Journal of Ethics report, Richard Bolton Siegrist, Jr., MBA, MS, CPA states a number of myths about patient satisfaction scores. I’d like to revisit the following 3 myths… because I feel this is important for medical practitioners and their teams....