Remember when the appropriate response to “thank you” was “you’re welcome”? This question prompted my friend Mike (who retired from successful careers as a police commander and as a judge) to share the following story. You or someone you know can probably relate to...
Relationships are complicated – even under the best of conditions and circumstances. Factor into that the very challenging issues of navigating ones healthcare journey, and complicated is no longer an accurate description. If you are a physician, we invite you to...
Doctors work hard just to complete medical school. To have a successful medical practice, they have to be great doctors, and must also be good in business. Today, with complicated reimbursement formulas and increased government involvement in healthcare, doctors...
In his 2013 AMA Journal of Ethics report, Richard Bolton Siegrist, Jr., MBA, MS, CPA states a number of myths about patient satisfaction scores. I’d like to revisit the following 3 myths… because I feel this is important for medical practitioners and their teams....