SOME CANCERS SPREAD LIKE WILDFIRE

Most of us have known someone with cancer.  Many of us have known someone who was diagnosed with cancer and in no time at all we were attending a memorial service.  What people don’t always realize is that organizations can also get cancer. The cancer I am talking about is incivility in the workplace. Some…

Can you hear me now?

Have you ever been frustrated with your patients when they don’t follow your instructions or with your staff when they don’t do what you ask? Do your patients or staff ever look at you like they heard what you said, but do not have any idea what you meant? Jargon vs. Conversational Sometimes a person…

WHATEVER HAPPENED TO MANNERS?

Remember when the appropriate response to “thank you” was “you’re welcome”? This question prompted my friend Mike (who retired from successful careers as a police commander and as a judge) to share the following story. You or someone you know can probably relate to this: The first casualty of old age is your dignity. Anyone…

NO BEDSIDE FOR MANNERS, Why We Switch Doctors

Doctors work hard just to complete medical school.  To have a successful medical practice, they have to be great doctors, and must also be good in business.  Today, with complicated reimbursement formulas and increased government involvement in healthcare, doctors need even more expertise.  Having a successful medical practice is very challenging.  Medical professionals deserve our…