Happy Patient Experience Week!

Happy Patient Experience Week! It is exciting to remind you that this week is Patient Experience Week!   While Mother’s Day is next month, and Father’s Day and Kid’s Day is in June, we appreciate moms, dads, and children every day! So, patients want to know why every week isn’t Patient Experience Week? Could it be that there are not…

The Myth of Patient Satisfaction

In his 2013 AMA Journal of Ethics report, Richard Bolton Siegrist, Jr., MBA, MS, CPA states a number of myths about patient satisfaction scores. I’d like to revisit the following 3 myths… because I feel this is important for medical practitioners and their teams. Source: http://journalofethics.ama-assn.org/2013/11/mhst1-1311.html Myth #1: “Only very unhappy or happy patients make…