The Lone Ranger, Batman, and a host of superheroes wore masks over their eyes, but nowadays people are wearing masks over their noses and mouths. While that may contribute to everyone’s safety, it presents communication challenges in every workplace; especially in healthcare.
DetailsWhen we were growing up, “Who do you think you are?” was a question (usually coming from someone in authority) that would make us stop dead in our tracks. It was frequently followed by that same person saying something like “You’re getting too big for your britches!”
DetailsIt seems like everyone has a diversity office nowadays. Governmental agencies, corporations, and large companies; even small companies often have a diversity officer of some sort. These offices and officers seem to have a laser focus on racial, ethnic, and cultural diversity. They often overlook “vertical diversity”. That is the diversity between and among the…
DetailsA beloved character in all of American (not just baseball) history is Yogi Berra. Widely known for his witticisms, he is often quoted. He may even be misquoted, but one can never tell. One of his most popular phrases is “Baseball is 90% mental and the other ½ is physical.” More than one baseball manager…
DetailsWe are each the sum of all of our experiences. That is why we are all unique—“just like everyone else”. As we gain those experiences, whether through education, work, or even romance, things take on different meanings to each of us. Perceptions vary! Think of a desk. The desk you are picturing in your mind…
DetailsHave you ever noticed how often people in our society interrupt others?
DetailsIn the basics of any Passion for Patients™ workshop, we begin with a discussion of barriers to effective communication. One of those barriers is noise. For our purposes, the definition for noise that we like to use is: “Anything that causes the signal received to differ from that which is transmitted.” In one of our…
DetailsTHE EYES HAVE IT! (but not all of it) “Look at me when I talk to you!” “Look me in the eye and say that!” All or nearly all of us have either heard these statements, or have made them ourselves. In many cultures and in our culture in particular, lack of eye contact is often an indicator…
DetailsHappy Patient Experience Week! It is exciting to remind you that this week is Patient Experience Week! While Mother’s Day is next month, and Father’s Day and Kid’s Day is in June, we appreciate moms, dads, and children every day! So, patients want to know why every week isn’t Patient Experience Week? Could it be that there are not…
DetailsAt Passion for Patients™, the common thread that runs through the tapestry of our consulting program is communication. We understand the challenges that nearly every practice is confronted with – and it very often is around communication issues. Through our on-site, customized, and interactive program, your staff will have the ability to participate in innovative,…
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