THE EYES HAVE IT!

THE EYES HAVE IT! (but not all of it) “Look at me when I talk to you!”  “Look me in the eye and say that!”  All or nearly all of us have either heard these statements, or have made them ourselves. In many cultures and in our culture in particular, lack of eye contact is often an indicator…

Happy Patient Experience Week!

Happy Patient Experience Week! It is exciting to remind you that this week is Patient Experience Week!   While Mother’s Day is next month, and Father’s Day and Kid’s Day is in June, we appreciate moms, dads, and children every day! So, patients want to know why every week isn’t Patient Experience Week? Could it be that there are not…

Medical Etiquette Self Checkup Survey

At Passion for Patients™, the common thread that runs through the tapestry of our consulting program is communication. We understand the challenges that nearly every practice is confronted with – and it very often is around communication issues.   Through our on-site, customized, and interactive program, your staff will have the ability to participate in innovative,…

Don’t Jump!

In Spanish, the word “señor” can take on several different meanings; a man, a master or boss, a husband are just a few examples. The English language is more precise in the meanings and use of words. However, we have given away much of that precision through improper use of the language and the use…

SPACE-THE FINAL FRONTIER

You don’t even have to be a real Star Trek fan to remember that each episode began with the statement “Space—the final frontier”.  If you think about it, space is also one of the original frontiers. People have always gotten in each other’s face….sometimes as a way to intimidate; sometimes because the nature of the…

We’ve Been Featured!

We’ve been featured! Passion for Patients™ is honored to be featured by Maricopa Small Business Development Center Network (SBDC) this month. Back in December 2017, Passion for Patients™ was invited to conduct customized and interactive workshops to the staff at Health City on Grand Cayman. We focused on giving interpersonal and intercultural training for staff.…

CUSTOMER SERVICE HAS NO PLACE IN HEALTHCARE

Once there was a time when people took great care in what they wore when they went out.  Men and women selected from their business wardrobe to dress for work.  Candidates for elected office dressed in suits, ties, and up-scale attire. Airline passengers dressed up for their flights. Over the years, America has become more…

AWK-WORD

Or is it AWKWARD?  In today’s politically correct culture, many people are afraid to say things for fear of offending someone.  Customers often find it much easier to complain about a defective product than to complain about substandard service—-because the product cannot take offense. Teachers are reluctant to have competition in classrooms because the very…

Shocking About Electronic Communication!

Experts tell us that communication is 7% verbal and 93% non-verbal; of the non-verbal, 55% is body language and 38% is tone. In today’s world, there is a new category that contributes to communication …… that is ‘Electronic Communication’. When it comes to ‘EC’, let your conscience be your guide. ‘EC’ includes speaking over the…