Bringing medical etiquette back to healthcare!

We offer on-site consultations and training to help you achieve:

Maximum Profits

Patient Satisfaction

Reduced Turnover

FREE Assessment: How does your practice add up?

“A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.”

-Mahatma Gandhi

See What Passion 4 Patients is All About:

Struggling to retain staff & protect practice profits?

No idea how to protect your medical practice or clinic from the threat of rising admin costs, declining reimbursements, the transition to Triple Aim and MACRA?

Through the Passion for Patients™ consulting program, I teach healthcare professionals more effective ways to engage and communicate with staff and patients so they can increase their profit margins, recruit and retain the best and most talented staff, and boost patient satisfaction scores.

  • 81% Of Physicians Are Overextended, Burnt Out Or At Full Capacity
  • 20% Of An Employee’s Annual Salary Is The Cost To Replace Each Employee
  • 84% Of Practitioners Are Financially Worse Off Than 1 Year Ago
  • 70% Of Physicians Spend More Than 1 Day Per Week On Paperwork

Let’s TalkLearn More About Pricing

Yes You CAN Fill Your Medical Practice or Clinic With Satisfied Patients and Engaged, Loyal Staff

  • “5 stars on all ratings – Passion for Patients™ offers practical ways to differentiate your practice by focusing on what really counts, the patient. What an excellent resource!!”

    Dr. Julie Wendt
    Relieve Allergy, Asthma & Hives
  • “Each session Gina and John not only taught the passion, but it was evident they practice what they were teaching! Great sessions!”

    Guest
    Scottsdale Medical Imaging Presentation
  • “It was a pleasure to meet you both. It will improve my job following your advice.”

    Guest
    Scottsdale Medical Imaging Presentation
  • “The example that you used for the staff – I feel did allow everyone to help relate to everyday occurrences.”

    Guest
    Scottsdale Medical Imaging Presentation
  • “Thank you for al your information and the great way you presented it! I hope we do have a refresher course – I look forward to seeing you again.”

    Guest
    Scottsdale Medical Imaging Presentation
  • “I found it helpful to hear the trainers own experience and how they applied these techniques in their own lives and situations.”

    Guest
    Scottsdale Medical Imaging Presentation
  • “Attending the workshop gave me & helped me better understand how to approach patients. Also to become better every day—thank you!”

    Guest
    Scottsdale Medical Imaging Presentation
  • “Enjoyed getting ideas to try in the workplace – dealing with the public is not easy – we do the best we can. A different crowd every day!”

    Guest
    Scottsdale Medical Imaging Presentation
  • “Thank you for taking the time to be with us and help us!!”

    Guest
    Scottsdale Medical Imaging Presentation
  • “Thank you both for taking the time to share this beneficial information with us.”

    Guest
    Scottsdale Medical Imaging Presentation
  • “Very good material was shown – always happy to learn more about the healthcare field.”

    Guest
    Scottsdale Medical Imaging Presentation
  • “Thank you for all the techniques and skills to learn and practice with our patients!”

    Guest
    Scottsdale Medical Imaging Presentation

From Our Blog

SOME CANCERS SPREAD LIKE WILDFIRE

Most of us have known someone with cancer.  Many of us have known someone who was diagnosed with cancer and in no time at all we were attending a memorial service.  What people don’t always realize is that organizations can also get cancer. The cancer I am talking about is incivility in the workplace. Some…

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I FELT LIKE I WAS ASSAULTED…..

It was the first – and the last – time I went to this doctor.  When I walked in, not only did I feel like I was assaulted, I felt like I was doomed. All I wanted was an annual check-up, but when I approached the reception desk for my appointment, the tension was so…

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Can you hear me now?

Have you ever been frustrated with your patients when they don’t follow your instructions or with your staff when they don’t do what you ask? Do your patients or staff ever look at you like they heard what you said, but do not have any idea what you meant? Jargon vs. Conversational Sometimes a person…

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